Who we are
MonoCheapp.com operates a restaurant and casino hospitality venue. This policy explains how we handle personal information submitted through our website, concierge channels, and on-site guest services.
Information we collect
- Contact details such as name, email address, and phone number
- Reservation preferences, party size, seating notes, and event requests
- VIP membership or host program details when you enroll
- Technical data such as browser type, device, and approximate location from analytics tools
- Communications you send to hello@monocheapp.com or our concierge team
How we use information
- To confirm dining booths, private salons, and table-game host appointments
- To personalize seasonal menu notes and event invitations you request
- To meet legal obligations related to age verification and responsible gaming practices
- To improve website performance and guest service quality
Sharing
We do not sell guest personal information. We may share limited data with trusted operators who process reservations, payment facilitation, security screening, or IT hosting under confidentiality commitments. We may also disclose information when required by law.
Retention
We keep guest records only as long as needed for service delivery, accounting, safety, and legal requirements, then delete or anonymize them.
Your choices
You may request access, correction, or deletion of personal information by contacting hello@monocheapp.com. Marketing messages can be declined at any time using the instructions included with those messages.
Security
We apply administrative and technical safeguards appropriate to hospitality operations. No online transmission is perfectly secure, so please avoid sending sensitive identity documents by unsecured email.
Updates
We may revise this Privacy Policy to reflect operational or legal changes. The dated version at the top of this page is the current statement for MonoCheapp.com.